Customer Service

Shipping:

We do our best to ship in stock orders within 24 hours of order being placed. We take great care in each and every order no matter how big or small. Orders are generally shipped via Priority Mail with the United States Post Office or Federal Express Ground. The average ground shipping time is 2-5 days. Express shipping is also available.

*Shipping cost is based ground shipping in the 48 continental states and excludes any additional delivery charges as noted in the product description area.

Our website supports United States and Canadian addresses. Please contact us about shipping to any other Country.

Price Match Guarantee:

YOGASO Boutique strives to give our customers the best customer service and best deals around. There are times, however, when competitors beat our prices. As a result, we offer our valued customers a Price Match Guarantee. If you find an item on our website or in our store that is priced lower on one of our competitor’s websites, we’ll match their price.

Rules:

• Item must be current year’s model
• Item must be in stock
• Item must not be on sale
• Price match is pre-rebate, pre-coupon price only
• Item must be orderable online
• Item must be sold through the original merchant's site, not an intermediary
• Merchant must be an authorized retailer. Typically, the authorized dealers are found on the manufacturer’s website under the “where to buy” or “retailers” section of their website
• Shipping costs are to be included when comparing the prices
• Price match requests can only be submitted before you complete your order.
• This offer does not apply to auction sites

The Process:

• Find a lower price on one of our competitor websites.
• Send us an email with the subject "price match" to info@yogaso.com
• Please include the following in your email:
• Your Name
• Item(s) you are comparing and respective prices
• url of the store that has the item at a lower price

Once your order has been processed and shipped we will not authorize a price match.

Accepted Payment:
We accept the following cards as payments: Visa, Mastercard, Discover, and American Express. Or You can also check out using your paypal account.
Orders placed on Yogaso.com are completely secure and our customer information is kept private. The following is a description of the steps Yogaso Boutique through Yahoo! have taken to protect your information from misuse when ordering through Yogaso Boutique.

Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo! servers.

CISP Compliance: Yahoo! Store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Exchanges & Returns:

Yogaso Boutique is dedicated to customer satisfaction. If you are not satisfied with your Yogaso Boutique standard online purchase within the first 15 days of your delivery date, you may return it for a refund, exchange or store credit. All returns are subject to the approval of our Customer Service team. Returned items must be unused, in their original condition with all-packing material, manuals, instructions, and registrations card(s).

In order to begin the return, exchange or refund process, simply send an email to customerservice@yogaso.com with the following information:

• Original Order number
• Product number and/or product name
• Reason for the return
• Action desired i.e., replacement, exchange, or refund

Our Customer Service team will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package. The RA# is valid for 10 business days. If you return an item after the 10 business day window or if the Customer Service team deems that the product does not meet the predefined return conditions, your product will be shipped back to you at your expense.

Upon receipt of your approved return, Yogaso Boutique will issue a refund for the purchase price of your item(s) to the credit card used for your purchase, issue you a store credit or ship the item you have selected in exchange.

For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error. The customer remains responsible for actual shipping charges, including all items shipped to you free of charge.

Please allow 15 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle.

Important Notes:

• Yogaso Boutique will refuse all returns without an RA number;
• There will be a 15% Restocking Fee applied to all returned items;
• Please note: Unfortunatelywe cannot refund shipping costs, and the return shipping costs are the responsibility of the customer;
• If you chose to return an item you received with free shipping, you will receive a credit or refund for the purchase price minus the appropriate shipping costs.

Please send all returns to the following:
Attn: Yogaso Boutique 
Address P.O. Box 60966 | Potomac, MD 20859  | www.yogaso.com |